IMB Help Centre

We’re here to help you bank.
BSB: 641 800

Protect Yourself from Phishing Scams

As phishing scams become more sophisticated, it’s important to know how to protect yourself and your accounts.

SCAMS & SECURITY

Stay safe and secure

QUICK EXIT

Click this banner or press

Escape Key

to exit page

Click this banner to exit page

About Quick Exit

Clicking on the quick exit banner or pressing the Esc key closes the page and opens bom.gov.au to help keep you safe. Using the quick exit does not delete your browser history. This means that someone could still look at your browser history. You can manually delete your history via your browser options.

QUICK EXIT

Click this banner or press

to exit page

Click this banner to exit page

About Quick Exit

Clicking on the quick exit banner or pressing the Esc key closes the page and opens bom.gov.au to help keep you safe. Using the quick exit does not delete your browser history. This means that someone could still look at your browser history. You can manually delete your history via your browser options.

Supporting you when you are in need

We're here to support you with the information you need to take back control of your finances.

We’re here to help

Our team will provide a confidential space to discuss your concerns and offer guidance.

Call us during IMB hours

Monday - Friday: 8am - 8pm
Saturday: 9am - 4pm

Call us after IMB hours

For urgent support outside of IMB hours.

Message us

If you prefer to communicate with our team via messaging, you can send us an SMS, chat with us through our web chat on the website, or fill out our online form.

Visit your nearest branch

Our friendly branch staff can offer in-person assistance.

Help manage your financial wellbeing

Help yourself with our calculators

Help with banking

Internet banking support

We release regular upgrades to internet banking including new features and improved functionality. See Banking Help in the help centre for more information including how-to guides and other helpful hints.

Learn more

Mobile app support

Future-facing and feature packed it comes with biometric ID, secure in-app messaging, easy payment manager, real-time payments in app, multi-sign transaction security, instant service updates and loan redraws from your phone.

Learn more

Digital wallet support

Bank faster and easier, where and when you like.

Learn more

Need support?

Contact us

Get in touch with one of our Australia-based team.

Locate us

Our friendly branch staff are looking forward to helping you achieve your financial goals.