Loss of a loved one

What to do when a loved one passes away.

Step 1 – Notify us

Step 2 – Provide the necessary documents and information to us

Step 3 – IMB reviews the Estate and determines any additional requirements

Step 4 – Complete any additional requirements

Step 5 – IMB releases the Funds held in the Estate

Glossary of Terms

Frequently asked questions

What happens with deposits to the deceased member’s accounts?

Can I use the funds of the deceased member to pay for other bills?

Can I use the funds of the deceased member’s account to for funeral expenses?

Can I deposit cheques made payable to the deceased?

Other Information

My question has not been answered here and I need to discuss this with someone. Who do I call?

Can I deposit cheques made payable to the deceased?

What happens with Direct Debits and other scheduled payments from the deceased’s accounts?

What happens with Deposits to the deceased member’s accounts?

What bills can be paid from the deceased’s available funds?

What if I have Power of Attorney (POA) or I am an authorised signatory (ATO) on their accounts?

What if I can’t continue to make repayments following the passing of a loved one?

What happens to any outstanding Home Loans?

What happens to any outstanding personal Loans or Personal Lines of Credit?

Does interest continue to accrue on their accounts until the release of funds?

What happens to term deposits in the deceased person’s name only?

What happens to Visa Debit Cards or Cashcards in the deceased person’s name?

What happens to accounts in the deceased person’s name only?

What happens to joint savings and transaction accounts?

How do I open an “Estate of” account?

What is an “Estate of” account?

How long does it take for the funds to be released to the Estate?

Will I need to provide identification?

Will I need Probate or Letters of Administration?

Can the requirement for a Grant of Probate/Letters of Administration be waived?

What if there is no Will?

Who can certify documents?

Do I need a certified copy of a document and how do I get one?

What is a certified copy of a document?

Where do I get the Death Certificate?

Who can we provide financial information to?

Who is the Estate Representative?

Who do I notify if the deceased held an IMB Mastercard?

Do I have to notify IMB Financial Planning?

My loved one has recently passed away. What do I need to do?

Need support?

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Our friendly branch staff are looking forward to helping you achieve your financial goals.