What to do if you think you have been targeted by fraudulent activity

March 10, 2024

If you think you have been defrauded or scammed, please contact us as soon as possible on 133 462.

Even in the scenario where you feel suspicious about a transaction or a call you may have received from someone purporting to be IMB, please contact us immediately.

We also strongly encourage you to report any scam incidents to Scamwatch.

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Important Information

Your security, our priority

Security is a fundamental right for our customers, and we hold it as one of our core values.

How to stay secure

Helpful resources on how you and your family can stay safe.

Types of fraud and scams

Learn about the types of fraud and scams.

Security updates

Stay up-to-date on the latest scams and protect yourself and your family.

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Types of Fraud and Scams

Phishing

Phishing is when fraudsters trick you into providing personal information such as your passwords or account details, enabling them to gain access to your funds.

Types of Fraud and Scams

Online Shopping Scams

With online shopping offering so much convenience to the public, it’s also created an ideal channel for scammers to deceive and rip off online shoppers.

Types of Fraud and Scams

Investment Scams

Investment scams lurk as deceptive pitfalls putting your financial wellbeing at risk.

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How to stay secure

URL shortening

URL shortening allows long website addresses to be displayed in a shortened form, allowing for more concise and professional looking communications with members.

How to stay secure

How to promptly report scams and frauds

If you think you have been defrauded or scammed, please contact us as soon as possible on 133 462.

How to stay secure

IMB Email Communications

From time to time, IMB may communicate to you via email. Follow these steps to ensure you remain safe and secure.

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IMB Bank acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders past and present, and emerging cultural knowledge holders.

The advice on this website has been prepared without taking account of your objectives, financial situation or needs. Before you act on this advice you should consider the appropriateness of this advice in regard to your objectives, financial situation and needs. Lending criteria, terms and conditions, fees and charges apply to IMB loan products. You should consider the relevant Terms and Conditions or IMB Member Guide to Transaction Banking - Product Disclosure Statement before deciding whether to acquire any of the products or facilities shown on this website. Target Market Determinations available here.

BSB 641 800 | ABN 92 087 651 974 | AFSL 237 391 | Australian Credit Licence 237 391