Financial hardship relief

Hardship Assistance

If your financial situation has changed or you are unable to meet your repayments, you can apply for Hardship Assistance – a temporary change to your loan repayments to give you a chance to get back on your feet financially.  

We will assess your circumstances and if it’s appropriate, we may be able to help by, for example, providing a temporary reduction or deferral of your repayments.

What support is available?
‍

We’re here to help our members through periods of financial hardship.  
Depending on your situation, your support options may include:

• pausing or reducing your loan repayments for a period of time
• accessing your redraw to cover emergency expenses
• restructuring your loans to lower your repayments

To apply for hardship assistance, you may need to provide us with information about your financial position – including details about your income, expenses, assets and liabilities. This helps us to understand your situation and provide more meaningful support.

When to reach out
‍

We encourage you to reach out as early as possible and encourage you to contact us before missing a payment. The sooner you reach out, the sooner we can help. If you’re having trouble making your loan repayments or experiencing financial hardship, please call us on 133 462 to discuss your situation and the support options available to you.