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Support for members experiencing financial difficulty.
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Click this banner or press
to exit page
Click this banner to exit page
Clicking on the quick exit banner or pressing the Esc key closes the page and opens bom.gov.au to help keep you safe. Using the quick exit does not delete your browser history. This means that someone could still look at your browser history. You can manually delete your history via your browser options.
We’re here to help our members through periods of financial hardship. This may be because of:
If you’re having trouble making your loan repayments, please call us on 133 462 to discuss your situation and the support options available to you. The sooner you reach out, the more ways we can help.
Depending on your situation, your support options may include:
To apply for hardship assistance, you may need to provide us with information about your financial position – including details about your income, expenses, assets and liabilities. This helps us to understand your situation and provide more meaningful support.
If your financial situation has changed, you can apply for Hardship Assistance – a temporary change to your loan repayments to give you a chance to get back on your feet financially.
We will assess your circumstances and if it’s appropriate, we may be able to help by, for example, providing a temporary reduction or deferral of your repayments.
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