IMB Service Updates

 

Latest

28 November 2023

System upgrades on IMB ATMs

We will be performing system upgrades on all IMB ATMs from 8.00pm to 9.30pm on Tuesday 28 November 2023. During this time, you may experience intermittent service. However, you may use all other services to do your banking, including the IMB Mobile App, Internet Banking, EFTPOS, VISA, and non-IMB ATMs. Thank you, we apologise for any inconvenience.

 

22 November 2023

System update on our Osko® real-time payments

7.05am: Due to an issue with our service provider, Osko® real-time payments are temporarily unavailable. Members can use non real-time payments as an alternative. We are working towards a solution and will update you as soon as we can. All other services are operating as normal. 
10.00am: Our service provider has solved this morning's issue and Osko® real-time payments are now back in operation. Any real-time payment you expected to receive but you cannot see may have failed and may need to be attempted again. Please verify with the sender. Sorry for the inconvenience and thanks for your patience. 

 

14 November 2023

System upgrades on our Mobile App and Internet Banking

We will be performing system upgrades from 9.00pm to 11.00pm on Tuesday 14 November 2023 and, during this time, you may experience intermittent service interruptions when using these applications. However, you may use all other services to transact including EFTPOS, VISA, telephone banking and ATMs. Thank you, we apologise for any inconvenience.

 

12 November 2023

Scheduled maintenance on Internet Banking and other services

We will be performing scheduled maintenance from 5.00am to 9.00am on Sunday 12 November 2023. During this time the IMB Mobile App, Internet Banking, Osko® payments, and Open Banking data sharing will be unavailable. However, members will be able to transact using EFTPOS, VISA and ATMs. Thank you, we apologise for any inconvenience.

 

11 September 2023

Intermittent Service with EFTPOS and other bank ATMs

7:55am Due to an issue with an industry service provider affecting several financial institutions, we are currently experiencing intermittent service disruptions to IMB Card transactions, including EFTPOS, and transactions using ATMs from other financial institutions.If you are experiencing issues with payment using your IMB VISA Debit Card, try using Tap’n’Go, or inserting your card and selecting “Credit”. IMB ATMs are still operational, as are all other services, including Internet Banking and the IMB App. We are working with our service provider to resolve the issue and we’ll update you as soon as we can. We apologise for any inconvenience and thank you for your patience.

 

19-20 August 2023

Scheduled maintenance on Internet Banking and other services

We will be performing scheduled maintenance on a range of services this weekend.

- From 10am Saturday 19 August to 10am Sunday 20th, members will not be able to access e-statements.

- From 5.00am to 9.00am on Sunday 20 August, the IMB Mobile App, Internet Banking, Osko® payments, and Open Banking data sharing will be unavailable. However, members will be able to transact using EFTPOS, VISA and ATMs.

We apologise for any inconvenience, and thank you for your understanding.

31 July – 01 August 2023

Payment errors on some transactions

Due to a service provider experiencing a technical issue overnight, some payments across a range of financial institutions have been impacted in different ways. The services include Pay Anyone, Direct Debits and Direct Credits. Members can still make payments with BPAY, Osko®, ATM, EFTPOS, Visa and digital wallet transactions. We are working with our vendor to resolve the issue and apologise for any inconvenience this may have caused. Our team is standing by if you have any queries. Thank you for your patience.

 

07 May 2023

Scheduled maintenance on Internet Banking and other services

We will be performing scheduled maintenance from 5.00am to 9.00am on Sunday 07 May 2023. During this timeframe, the following services will be unavailable: the IMB Mobile App, Internet Banking, Osko® payments, and Open Banking data sharing. However, members will be able to transact using EFTPOS, VISA and ATMs. We apologise for any inconvenience, and thank you for your patience.

 

11 – 12 April 2023

Scheduled maintenance on Internet Banking and other services

We will be performing scheduled maintenance from 10.00pm on Tuesday 11 April to 4.00am on Wednesday 12 April. The following services will be unavailable during this timeframe: the IMB Mobile App, Internet Banking, Osko® payments, and Open Banking data sharing. However, members will be able to transact using EFTPOS, VISA and ATMs during this period. We apologise for any inconvenience, and thank you for your understanding.

 

07 – 10 April 2023

Easter Weekend Operating Hours

Our branches will be closed for the Easter long weekend, from Friday, 07 April to Monday 10 April 2023, reopening on Tuesday 11 April. Our contact centre will be open for your enquiries from 9.00am to 1.00pm on Saturday 08 April. Thanks for your understanding, and please enjoy your weekend.

 

04 – 05 April 2023

Osko® real-time payments

Due to maintenance planned by our service provider, Osko® real-time payments will be unavailable between 10.00pm Tuesday 04 April and 2.00am Wednesday 05 April. There will be no impact on any other transaction services, such as EFTPOS, ATMs, Internet Banking or the IMB Mobile App. We appreciate your patience.

18 – 19 March 2023

Scheduled Maintenance on Internet Banking and Other Services

We will be performing scheduled maintenance on the mornings of Saturday 18 March and Sunday 19 March, between 5.00am and 8.30am on both days. The following services will be unavailable during these times: Internet Banking, Phone Banking, the IMB Mobile App, Osko® payments, Open Banking data sharing, and online applications for Personal Loans and Deposit Accounts. Further, members may experience intermittent service with EFTPOS, ATM and VISA transactions during this period. We apologise for any inconvenience, and thank you for your understanding.

 

19 February 2023

Internet Banking and Other Services

Due to scheduled maintenance on Sunday 19 February between 5.00am and 9.00am, our Internet Banking, Phone Banking, the IMB Bank Mobile App, Osko® real-time payments, Stop Card services, and online applications for Deposit Accounts and Personal Loans will be unavailable. There will be no impact on ATM and Card transactions, and these will be available through this time. Thank you for your understanding.

 

11 February 2023

Mobile Banking App Update

We have been advised that the Apple iOS and Android versions of the app have commenced roll out in the App/Play Stores. Please note, it may take some time to show in the store as available for you to update. For those in a hurry, you can delete the current app and when you reinstall you will get the latest, working app. Those with auto updates enabled will receive the update automatically over the next few days. For any members experiencing issues you can still perform all app functions in Internet Banking: using your mobile or desktop browser navigate to imb.com.au and click the Login icon to sign in. For members needing assistance, please reach out to our staff via social media messaging. Again, we sincerely apologise for the inconvenience and do thank you for your patience as our team works to resolve the issue.

2 – 3 February 2023

Menai branch tremporary closure

Our Menai branch is having a facelift and will be closing a little early - 4pm - on Monday Jan 30 to Wednesday Feb 1st. Then, we will be closed all day on Thursday Feb 2 and Friday Feb 3, unveiling our new look on Monday the 6th. If you need assistance over this time, our Sutherland branch will open normal operating hours. You can also message us or call our team on 133 462 between 8am and 8pm weekdays, and from 9am to 4pm on Saturday.

 

26 January 2023

Australia Day: branches and contact centre

Our branches and contact centre will be closed on Australia Day, Thursday 26 January. We open as per normal business hours on Friday. 

 

15 January 2023

Internet Banking and Other Services

Due to scheduled maintenance on Sunday 15 January between 5.00am and 8.00am, our Internet Banking, Phone Banking, the IMB Bank Mobile App and Osko® real-time payments will be unavailable. There will be no impact on ATM and Card transactions, and these will be available through this time. We appreciate your patience.