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When in our branches

When you are visiting an IMB branch, you will be required to wear a mask and check-in via QR Code.

You’ll also notice our teams using safe working practices, including:

  • Social distancing of a minimum of 1.5m
  • Wearing face masks
  • Wearing protective gloves
  • Using and providing hand sanitiser for customers to use

While we love seeing you in person, we recommend taking advantage of our online, mobile and telephone services. There are convenient ways you can bank with us without having to come into a branch. You can find out more about the many ways to bank with us here.

 

Branch open hours will vary

We are experiencing some staff shortages due to COVID- related reasons.

As a result, some branches will need to close for short periods at certain times of the day (usually around lunchtime) and branch signage will indicate the re-opening time.

For the safety of members and staff, branches may also close for longer periods, as we manage potential COVID-19 exposures.

We apologise for any inconvenience these closures cause and are working to keep these to a minimum.

Please note, should your branch be closed, our Contact Centre is open from 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturday if you need to speak to an IMB team member.

Thank you for your patience and understanding as we navigate the developing situation.

 

 

Latest

 

14 January, 2022

Wynyard and UOW branches closed Friday, Jan 14

Our Wynyard and University of Wollongong branches will remain closed today as we continue to manage resourcing across our retail network around COVID-19 exposures. Thanks again for your patience. You can find out your nearest branch at www.imb.com.au/locate or reach out to our team on 133 462. 

 

13 January, 2022

Wynyard branch closed Thursday, Jan 13

Our Wynyard branch will be closed today, and our University of Wollongong branch remains closed as we manage resourcing across our retail network around COVID-19 exposures. Thanks for your patience.

 

11 January, 2022

University of Wollongong branch closed Tuesday 11 to Friday 14

Our University of Wollongong branch will be closed for the remainder of this week, as we manage resourcing across our branches around COVID-19 exposures. All of our other branches are open, however some may vary opening hours. Thanks for your understanding. To find your nearest branch, go to imb.com.au/locate


7 January, 2022

Vincentia and Wynyard branches closed Friday, Jan 7

For the safety of our members and staff,our Vincentia and Wynyard branches will be closed on Friday, 7 January as we manage potential COVID-19 exposures. We appreciate your understanding and thank you for your patience.

 

6 January, 2022

Cronulla Branch closed Jan 6

Our Cronulla Branch will be closed today, 6 January, and reopen tomorrow 7 January at 9am. If you visited the Cronulla Branch yesterday, Wednesday January 5, please monitor for COVID symptoms and follow the NSW Health guidelines for next steps.

ACT Branch capacity limits

Due to regulations in place in the ACT, our Canberra branches are limited to 1 person per 2 square metres and maximum capacities for each branch will be indicated.    

Branch open hours will vary

All other IMB branches are open, but we are experiencing some staff shortages due to COVID- related reasons.

As a result, some branches will need to close for short periods at certain times of the day (usually around lunchtime) and branch signage will indicate the re-opening time.

We apologise for any inconvenience these closures cause and are working to keep these to a minimum.

Please note, should your branch be closed, our Contact Centre is open from 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturday if you need to speak to an IMB team member.

Thank you for your patience and understanding as we navigate the evolving situation.

 

8 December, 2021

Menai Branch

IMB Menai branch is closed today, Wednesday 8 December, for deep cleaning after a confirmed COVID-19 case visited the branch on Monday 6 December. If you were in the Menai branch between 9:30am and 5pm on Monday, please monitor for symptoms and get tested should symptoms develop.

 

17 November, 2021

Scheduled maintenance: Sunday 21 November

On Sunday, 21 November, we will be performing scheduled maintenance between 5:00am and 7:30am. The following services will be unavailable at this time:

  • Internet Banking
  • The IMB Mobile App
  • Phone Banking
  • Online applications for Deposit Accounts
  • Online applications for Personal Loans

All of our other services and ATMs will be operational. We appreciate your understanding and patience.

 

27 October, 2021

Corrimal Branch

Our Corrimal branch is closed today, Wednesday October 27, for deep cleaning after a confirmed COVID-19 case visited the branch on Monday October 25. If you were in the Corrimal branch between 9am and 5pm on Monday, please get tested immediately and isolate until a negative result is received.

 

6 October, 2021

Unanderra Branch

Our Unanderra branch has been identified as a COVID-19 venue of concern by NSW Health. Anyone who visited the branch on Tuesday, 28 September between 11.15am and 11.25am should get tested and isolate immediately until a negative result is received.

The branch has been deep cleaned and is open.

 

1 October, 2021

Service Update: COVID-19

Covid-19 venues of concern

IMB Warrawong Branch – reopened, 9am Friday 1 October

Our Warrawong branch has reopened after being identified as a Covid-19 venue of concern by NSW Health.

We’ve taken all necessary action to ensure the safety of our customers and staff including a deep clean of the branch.

If you visited our Warrawong branch during the periods listed below, please check the NSW Health website for updates and advice on testing and isolation requirements.
 

Visitation periods for Warrawong branch:

Monday, 27 September 9.00am – 5.00pm

Tuesday, 28 September 9.00am – 5.00pm

 

IMB Goulburn Branch – reopened, 9am Thursday 30 September

Our Goulburn branch has reopened after being identified as a Covid-19 venue of concern by NSW Health.

We’ve taken all necessary action to ensure the safety of our customers and staff including a deep clean of the branch.

If you visited our Goulburn branch during the period listed below, please check the NSW Health website for updates and advice on testing and isolation requirements.
 

Visitation period for Goulburn branch:

Wednesday, 22 September 9.20am – 9.45am 

 

29 September 2021

Covid-19 venues of concern

IMB Warrawong Branch

Our Warrawong branch has been identified as a Covid-19 venue of concern by NSW Health.

The branch is closed until further notice for deep cleaning and to allow our teams to isolate while they await their test results.

If you have visited the branch on the day and times listed below, please check the NSW Health website for updates and advice on testing and isolation requirements.
 

Visitation period for Warrawong branch:

Monday, 27 September 9.00am – 5.00pm

Tuesday, 28 September 9.00am – 5.00pm
 

We will provide further updates on our branch operations on this webpage.

 

IMB Goulburn Branch

Our Goulburn branch was recently identified as a Covid-19 venue of concern by NSW Health.

The branch will reopen on Thursday, 30 September at 9.00am.  We have taken all necessary action in line with the health advice to ensure the safety of our members and staff, including a deep clean of the branch.

If you have visited the branch on the day and times listed below, please check the NSW Health website for updates and advice on testing and isolation requirements.
 

Visitation period for Goulburn branch:

Wednesday, 22 September 9.20am – 9.45am
 

We will provide further updates on our branch operations on this webpage. 

 

25 June 2021

IMB Wynyard branch closed Monday 28 June 2021

Following the tightened restrictions introduced by NSW Health in the Sydney CBD, our Hunter St branch will be closed on Monday, June 28 for the wellbeing of our customers and team. We will update you as the situation changes.

All other branches remain open and will be following COVID-safe protocols.

 

24 June 2021

As the situation in NSW continues to evolve, our team is still ready to assist you. We will be following best practices as laid out by the NSW Government and health authorities.

Impacted areas

Our branches in the Sydney (including Picton), Wollongong and Shellharbour areas are all in the impacted areas and will be serving new customers and members under the conditions listed below.

In our branches

All of our branches are currently open in each of their usual operating hours, Monday to Friday.

Reduced branch capacity

As per the new mandated guidelines, each of our branches will have a reduced capacity. This number will be clearly displayed at the front of each branch. We appreciate your patience during busier periods.

Masks

It is mandatory that masks be worn in our branches in impacted regions, by both our team members and our customers. Masks are also to be worn in our Melbourne branch as per current Victoria guidelines.

If you do not have a mask, please ask a member of the IMB team and we will provide one for you.

Hand Sanitiser

Is available to all our customers when in our branches.

Other ways to bank with IMB

There are many ways you can bank with us that don’t require you to visit our branches, including Internet Banking, the IMB Mobile App, Phone Banking and calling our team on 133 462. The full range of options can be found on our Ways to Bank page.

Stay safe

IMB will continue to monitor the Government and NSW Health advice closely and provide updated information and advice as required.

Please stay safe, and reach out to our team on 133 462 if you need. We are here to help.
 


Branch updates

Narooma Plaza Branch Opening

Now Open

The temporary IMB Bank branch in Narooma Plaza (the ex-Millers store unit) is now open for business! We greatly appreciate the patience of our members.

Our new branch is temporary for now and as such will open as a cashless branch. The branch is staffed by familiar, friendly faces and open to all enquiries and digital banking solutions.

For those that need fast cash, there are a number of ATMs in the Plaza and many now don’t charge an ATM withdrawal fee (if there is any charge it will be advised at the start of the transaction).

Our staff can also provide you with a Cashcard if you don’t already have one, which in turn will allow you to perform cash transactions at the Post Office if you don’t want to travel to one of our other nearby branches.

Helen and the team are looking forward to seeing you.

Find your nearest branch

 

Why choose us?

Established in 1880, we have been helping people achieve their financial goals for 140 years and are rated by Forbes as one of the World’s Best Banks. We offer a full range of competitive banking, including home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, insurance and travel products.

We provide simple and secure digital banking solutions online and on mobile, and members enjoy access to free automated phone and internet banking, and a team of professionals at our locally based contact centre. With a growing branch network throughout the Illawarra, Sydney, NSW South Coast, Newcastle/Hunter, the ACT and Melbourne, we have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

Find out more