Optus customer data breach update

What has happened?

We understand that the cybertheft of Optus customer data contains personal information for current and former Optus customers.

Please be assured IMB’s member data and systems have not been breached. We have and continue to invest in our fraud monitoring, scam prevention systems and safeguards to verify and protect our members' data.

For the full details of what information was compromised and FAQs about how Optus are assisting their customers on the issue, go to www.optus.com.au.

How IMB is helping impacted Optus customers

Optus has advised that no payment or password information has been included in the data breach. However, due to the nature of the data stolen, we will remain vigilant against attempts to set up fraudulent accounts. IMB has strict processes in place regarding identity verification and is continuously monitoring for fraudulent and unusual activity. If you are concerned, our team can work with you on how to best secure your accounts.

What you can do?

If you are an Optus customer and have been impacted, there are several steps you can take to help to keep your accounts secure.

  • Monitor your devices and online accounts for unusual activity
  • Consider whether you need to change your online account passwords –  you can reset your IMB password via internet banking
  • Check your accounts and transaction history for unusual activity such as items you haven’t purchased
  • Consider setting up email or SMS activity alerts, so that you receive notice of transactions or activity on your accounts –  visit us, call us, or arrange through Internet Banking. Fees may apply. Click here for more details
  • Consider whether you need to put a hold on your cards or change your daily transaction limits – call us or arrange this through Internet Banking
  • Consider using PayID for Osko® transfers. It is a quick and secure way to pay. Once registered, you can receive payments without needing to share personal information such as your BSB or account details
  • BE VIGILANT to potential scams, as scammers may have more convincing personal information because of the breach
  • NEVER share your information or passwords with an unsolicited caller, texter, emailer, or messenger on social media. Find out more about types of scams here
  • More information about how to protect yourself is available on the OAIC website and www.scamwatch.gov.au.

If you need assistance with any of these steps, call us on 133 462 or visit an IMB branch.

If you are concerned that your identity has been compromised or you have been a victim of a scam, contact IMB immediately.

Further Support

IDCARE is Australia’s national identity and cyber support service and offer specific expert advice to Optus customers impacted by this breach. Please see the IDCARE website for more details - https://www.idcare.org/optus-db-response.

Optus is also working with Equifax to offer their most affected current and former customers a free 12-month subscription to a credit monitoring and identity protection service that can help reduce the risk of identity theft. Head to the www.optus.com.au for more details.

® Osko and logo is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

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