Medibank Data Breach

Medibank provided an update to its customers regarding a cybercrime event it has experienced and announced a comprehensive customer support package for Medibank, ahm and international student customers affected by this cybercrime.

Please be assured IMB’s member data and systems have not been breached. We have and continue to invest in our fraud monitoring, scam prevention systems and safeguards to verify and protect our members' data.

The incident and its impact are still under investigation, however it is suspected that the compromised data includes personal information and health claims data. Medibank has urged its customers to remain alert to suspicious communications received via email, text or phone call.

For any IMB Bank member who is affected by the Medibank data breach, we recommend you take the following steps:

  • BE VIGILANT to potential scams, as scammers may have more convincing personal information because of the breach
  • NEVER share your information or passwords with an unsolicited caller, texter, emailer, or messenger on social media. Find out more about types of scams here
  • Monitor your devices and online accounts for unusual activity
  • Check your accounts and transaction history for unusual activity such as items you haven’t purchased
  • Consider setting up email or SMS activity alerts, so that you receive notice of transactions or activity on your accounts –  visit us, call us, or arrange through Internet Banking. Fees may apply. Click here for more details
  • Consider whether you need to put a hold on your cards or change your daily transaction limits – call us or arrange this through Internet Banking
  • Consider using PayID for Osko® transfers. It is a quick and secure way to pay. Once registered, you can receive payments without needing to share personal information such as your BSB or account details
  • More information about how to protect yourself is available on the OAIC website, and ID Care

If you need assistance with any of these steps, call us on 133 462 or visit an IMB branch.

Further Support

Medibank has announced a support package for its affected customers, the details of which can be found here Medibank Customer Support Package

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