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Scams and Security

What can you do to protect against fraud?

March 10, 2024

  • Never disclose your login details, PINs, SMS authentication codes to ANYONE. A reputable organisation or financial institution will NEVER ask you for this information.
  • Never provide information like account details and credit card numbers over the phoneunless you have initiated the call and are satisfied that the phone number you are using is a trusted source.
  • Regularly update your computer and digital deviceswith security protections such as anti-virus, anti-spyware software and firewalls from a reputable provider.
  • Select a password that is difficultto guess and has no connection to you, is lengthy and contains a mixture of both alphabetical and numeric characters.
  • Beware of pop-ups advising you that you need to fix your computerand can do so by calling a particular number.
  • Never give a stranger or unsolicited contact remote access to your computer.If you are asked to do this – hang up.
  • If you think the call is legitimate, confirm the identity of the caller.
    • Ask for the person’s name and contact details and advise that you will call them back.
    • Once you have hung up, validate their contact details by looking up the organisation’s official website and calling the organisation’s advertised number.
    • Never call back on details provider by the caller; if they are a scammer, this number will be false.
  • Do not open suspicious or unusual texts, or click on links or attachments in unsolicited emails.
  • Avoid using computers inpublicplaces, such as Internet Cafes or free WiFi
  • Do not undertake financial transactions for peopleyou have not physically met and only have any online relationship.

Remember: IMB or any reputable organisation will never ask you to:

  • Disclose your access code, passwords or secret questions
  • Send a request to you with a link to our Internet Banking system, requiring you to enter your member number and access code for verification purposes.
  • Call unsolicited and tell you to download software or open a link

You may be held liable for any fraud losses where you have disclosed your PIN or access codes, so NEVER disclose your pin to anyone.

Important Information

Your security, our priority

Security is a fundamental right for our customers, and we hold it as one of our core values.

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