Help Centre

Will Samsung Pay continue to work if my plastic Visa Debit Card has been Lost or Stolen?

Yes, if you had enabled Samsung Pay prior to your plastic card being lost or stolen, your digital card will continue to work.*

You need to contact IMB when you discover that your plastic card has been lost or stolen and request a replacement Visa Debit card.

Samsung Pay will continue to work on your device even after you have received and activated your new plastic card. You will not be required to update any details on your existing digital cards

*If you contact IMB after hours to report your plastic card as lost or stolen, your Samsung Pay card will be temporarily suspended until IMB can contact you on the next business day. Alternatively you can contact IMB on 133 462 between 8am-8pm AEST Mon-Fri, or 8am-4pm AEST Sat.

Samsung Pay is a trademark or registered trademark of Samsung Electronics Co., Ltd.

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