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I've forgotten my app PIN, how do I reset it?

To reset your app PIN follow these simple steps:

Access the sign in screen on your app

Below the on-screen number pad, select ‘Reset PIN’

Re-enter your IMB Bank Internet Banking Password (If you have forgotten your password, refer to below steps)

You will be prompt to enter a new PIN

If you have forgotten your IMB Bank Internet Banking Password;

Select 'Forgot your password?'

Below the 'Sign In' option, select 'Reset Password'

Follow the prompts, you will require your member number, date of birth and mobile device (You will need to be registered to receive security codes via SMS)

Once you have reset your password, return to the IMB Mobile App, select 'Reset PIN' and follow the above steps

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