If you have lost your device, you need to have the device deregistered. Do this by contacting us on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).
The app is protected as your app PIN or biometric ID which must be used to access the app. This prevents other people accessing your data if the device is lost, stolen or borrowed. Using an incorrect biometric ID a number of times will cause the app to revert to the PIN. Entering the app PIN incorrectly a number of times will block the app. The app can then only be unblocked by contacting IMB.
The Balance Peek display will be available without signing into the app if you have turned this function on. The app will remain secure unless someone else has a biometric ID stored on your device or access to your app PIN or internet banking password.
For added security, we also recommend that you set your screen to auto-lock & add a password or PIN to unlock your screen.
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