To reset your Internet Banking password from the Sign On screen, simply click on the Reset Password link to the right of the Member Number box on the Sign On screen. You will be asked to enter your member number, followed by your date of birth, this will then generate a secure authentication code by clicking on the Send Code to Mobile Number box. An authentication code will be sent to your registered mobile number. Enter this code when prompted to reset your password and log in to Internet Banking.
To reset your password from within Internet Banking click on the Other Services menu and select Change Password. You will then be asked to enter your current password and select a new password.our new password must be between 8 and 45 characters and include at least one uppercase letter, one lowercase letter, one number and one special character. Passwords are case-sensitive.
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