Cyber Security Basics

How IMB is Providing a Secure Online Environment

IMB Bank employs expansive security measures to protect your information:

• Robust Firewall Technology: We continuously install and update strong     firewall technology to shield your data from external intrusions.
• 128-bit Digital Certificate Encryption: Our internet banking uses 128-bit     digital certificate encryption to secure your account information during     online transactions.
• Secure Email Facility: All secured communications with members are conducted within internet banking using our Secure Email facility.

Protecting Against Malicious Software (Malware &Spyware)

Malicious software, or malware, is designed to cause harm to your computer systems and compromise your data. This includes viruses, ransomware, and spyware. Spyware specifically gathers your personal information without your knowledge.

How to protect yourself:

• Install and Update Anti-Virus Software: Regularly update your computer and     digital devices with security protections such as anti-virus and anti-spyware software from a reputable provider.
• Be Wary of Pop-ups: Be cautious of pop-ups advising you to fix your     computer by calling a particular number. These are often scams.
• Never Grant Remote Access to Strangers: Never give a stranger or unsolicited     contact remote access to your computer. If asked, hang up immediately.
• User Education: Educate yourself on recognizing and avoiding malware     threats. Avoid downloading free software from untrusted sources, using     simplistic passwords, connecting to unknown public WiFi, clicking on     suspicious pop-ups, opening emails/attachments from unknown senders, or browse incomprehensible URLs.
• Create Backups: Maintain verified offline backups of your most important     files in different locations.
• Keep Software Updated: Regularly update all your software, as these updates     often fix security vulnerabilities.

Understanding URL Shortening

URL shortening allows long website addresses to be displayedin a shorter, more concise form. This is particularly useful for communicationswith character limits, such as social media or SMS. For example,http://www.imb.com.au might appear as http://bit.ly/1e0PYEz.

How IMB uses URL shortening safely:

• IMB may use services like bit.ly for some online communications.
• Important: IMB will never use a URL shortening service to link you directly to     IMB's Internet Banking or Mobile Banking sites.
• We will only use URL shorteners to direct you to informational landing pages     within the www.imb.com.au or mobile.imb.com.au domains.
• If you are being directed to a form, you will first land on an information page, not the form directly.
• IMB does not use URL shorteners on its own website, unless it's an     informational page explaining URL shortening.

Your Role in Cyber Security

While IMB Bank invests heavily in your online security, your vigilance is key:

• Never Disclose Sensitive Information: IMB Bank will never ask for your login details, passwords, PINs, or SMS authentication codes via email, phone call, or SMS.
• Validate Calls/Emails: If you receive a suspicious call, email, or SMS claiming     to be from IMB, do not click on anything or provide information. Instead,     contact IMB directly on 133 462 to verify.
• Strong Passwords: Select strong, unique passwords that are difficult to     guess, lengthy, and contain a mix of characters.

By understanding these basics and staying alert, you can significantly enhance your online security. For more security tips and updates, visit the IMB Bank Security Articles section of our website.