Attention: open in a new window. Print

IMB

IMB BSB Number is 641-800

IMB Mobile Banking App FAQs

About the App

  What is the IMB Mobile Banking App?
The IMB Mobile Banking App is our free app for AndroidTM * and iPhone** and offers a convenient and easy mobile banking experience.
  Who can use the app?

All IMB Members who are registered for internet banking and SMS 2 Factor Authentication (SMS) can use the app.

To access your accounts via the IMB Mobile Banking App you will be asked to register your device when you first sign in.

To do this you must be an IMB member registered for internet banking and must have provided your mobile phone number to IMB for SMS. If you are not registered for internet banking, call us on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) with your teleservice password or visit your local IMB branch.

You can still download the app if you are not registered for internet banking however you will not be able to access your accounts. You will only have access to the functionality below:

  • Open an Account - open a savings account online.
  • Terms and Conditions – View IMB Terms & Conditions.
  • Contact Us – View IMB contact information.
  • Interest Rates – View current rates.
  • Find Branch – Find a branch or ATM.
  • Calculators – View calculators.
  • Help/FAQ – View frequently asked questions.
  What can I do in the app?

The app provides the following to registered users:

*AndroidTM and Google Play are trademarks of Google Inc.

**iPhone, Apple, Touch ID, Face ID and iTunes are trademarks of Apple Inc. registered in the US and other countries. App Store is a service mark of Apple Inc.

Functions

  • Face ID – Sign in using your face if your device has facial sign in (iPhone only). 
  • Touch ID - Sign in using your fingerprint if your device has fingerprint sign in (iPhone only).
  • Live Messaging – Speak to a consultant from inside your app (iPhone only).
  • Accounts– View your accounts and their balances.
  • Transactions – View up to 12 months transaction history for your accounts and general account details on your loan and share accounts.
  • Pending Payments - View and delete your pending payments.
  • Transfer Between Accounts– Transfer money between your accounts.
  • Osko – Transfer money to your payees via Osko instantly. 
  • Pay Anyone – Transfer money to your payees.
  • BPAY – Make BPAY payments to billers. 
  • Device Management - Manage your registered devices connected to your IMB App.
  • PayID Manager – Create and view your PayIDs.  
  • Change PIN – Change your 4 digit mobile banking app PIN .
  • Balance Peek– View account balances for up to 3 accounts without logging in (optional).
  • Open an Account - Open a savings account online.
  • Terms and Conditions – View IMB Term’s & Conditions.
  • Contact Us – View IMB contact information.
  • Interest Rates – View current rates.
  • Find Branch – Find a branch or ATM.
  • Calculators – View a range of savings and loan calculators.
  • Help/FAQ – View frequently asked questions.
  • Tutorials – View tutorial screens that provide helpful hints. 
  • Sign Out – Leave the app.
  What's changed in the newest app release?

The newest app release provides the following new functions:

  • We’ve made the app faster, enhanced security and introduced a feature that may ask you for access to location services
  • Osko by BPAY™ - Osko is an innovative payment service which allows Australians to make and receive faster payments to each other via any participating financial institution.
  • The ability to create a PayID. You can register your mobile number and/or email address as your PayID.
  • The ability to manage all of your registered devices connected to your IMB App.
  • Live Messaging – Speak to a consultant from inside your app (iPhone only).

The following functionality is not yet available in the app but will be available in the future:

  • Secure mail.
  • Scheduling recurring transfers/payments.
  • 2 to sign account transactions.
  • Change your email address.
You can still complete all these functions within IMB Internet Banking via imb.com.au or via mobile.imb.com.au.
  Is a tablet version of the IMB Mobile Banking App currently available?
No, a tablet version is not currently available. You will still be able to download the mobile app version to use on your tablet.
  What devices are compatible to the IMB Mobile Banking App?

The app is supported on Android and iPhone devices:

  • IOS versions 7.0 and above
  • AndroidTM versions 4.10 and above

The app can also be used on tablets, however is currently optimised for smart phones.

  Where can I download the app?

To download the app visit the iTunes App Store or Google Play and search for ‘IMB banking’.

Alternatively follow these links to download the app for your mobile device.

iPhone users

Android users

We recommend you perform downloads & updates over Wi-Fi or a home broadband connection as using your mobile data may incur excess usage charges.

  How can I remove the app from my phone or tablet?

You can remove the app from your device by uninstalling it or deleting it as you would for any app from your phone or tablet.

To remove the app from your Apple device, press and hold the app icon until your apps begin to jiggle and "x's" appear in the corner of the app icon. Tap the “x” on the app icon to delete it from your device.

To remove the app from your AndroidTM device, visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).

  • Touch the app you'd like to uninstall.
  • Select uninstall.
If you need to have the device (smartphone or tablet) deregistered, you need to contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).
  Can I use the app while travelling overseas?

Yes. The app is a great way to have easy access to your accounts no matter where you are.

The app must be registered using an Australian registered mobile number. The device must have international roaming to be able to use the app overseas. Note: International roaming can result in excessive data usage charges. Contact your service provider to clarify these charges and how to minimise them. Alternatively you can access the app over a Wi-Fi connection, however please consider the risk of using a Wi-Fi connection that you do not trust (e.g. free Wi-Fi offered by Hotels and Cafes). Only use Wi-Fi hot spots that are reputable and password protected.

  Will IMB charge me to use the app?

There are no other IMB charges for using the app.

Your mobile service provider may charge you for data usage to download and use the app. You will need to check the details with them.
® Osko and logo is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

What's new in the app?

PayID

  What is PayID?

PayID is a smart addressing service for Osko payments that replaces the need to provide your account information.

PayID links commonly available information, such as your email address, phone number or ABN to an eligible account at IMB. After you create a PayID you can tell payers to make Osko payments to your PayID instead of giving out your account details.

A payment can only be made to a PayID when the payment is made via Osko. You can make an Osko payment to a BSB and account number. Payments made outside of Osko must be made to a BSB and account number.

Find out more about PayID at www.payid.com.au

  What are the benefits of using a PayID?

Greater peace of mind as you no longer have to provide your sensitive financial account information, such as BSB and account number, to payers to receive Osko payments from them.
Greater convenience as you can provide payers with details you are more likely to remember such as an email address or mobile number.
You can easily and quickly change the account at IMB that your PayID is linked to without needing to inform Payers of the change. 

  What can I use to create a PayID?

At IMB you can register your mobile number and/or email address that you previously provided to us as your PayID. You need to have access to your phone and/or emails in order to complete PayID registration.

Coming soon, IMB Business members will be able to create a PayID for the ABN of the business.

  How do I create a PayID?
  • Go to the menu
  • Select PayID Manager
  • Select Create Now next to your email address or mobile number
  • Select Next
  • Select the account you wish to link to the PayID from the list
  • Select Next
  • The PayID selected will be shown for confirmation
  • Select Next
  • The Account and the PayID will be shown for confirmation
  • Select Next
  • The Terms and Conditions will be shown
  • Select I agree to indicate you have read and agree to the Terms and Conditions
  • Select Send Code to Mobile Phone / Send Code to Email
  • Enter the Authentication code received
  • Select Verify to verify your PayID creation
  • A message regarding the result of your PayID creation will be shown
  • Select Next
  • A receipt for your PayID creation will be shown
  • Select Done
Confirmation will be sent to your mobile or email address
  What sort of accounts can I link my PayID to?

At IMB your PayID can be linked to most IMB products except for Term Deposits and NITAs. When you create your PayID at IMB you will be shown your eligible accounts as a list to select from. 

  Can I have multiple accounts linked to the same PayID?

No. A PayID can only be linked to one account at one financial institution at any given time.

Multiple PayIDs however can be linked to the same account E.g.

  • John Citizen’s email address PayID > IMB Account John Citizen
  • John Citizen’s phone number PayID > IMB Account John and Mary Citizen
  • Mary Citizen’s phone number PayID > IMB Account John and Mary Citizen
  Can I have multiple PayIDs linked to the same account number?

Yes, multiple PayIDs can be linked to the same account number (e.g. your mobile number and email address can be linked to the same IMB account number). 

  I tried to create my PayID but it shows as “Created Elsewhere”.

Have you or someone with authority for the mobile number or email address already created the PayID at IMB or another Financial Institution? A mobile number or email address can only be used to create a PayID at one Financial Institution.

If this is not the case you should contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) and prove ownership of the PayID. Once this has been confirmed:

  • If the PayID is held by IMB we can close the PayID and you can create it; or
  • If the PayID is held by another Financial Institution we will contact them to resolve ownership of the PayID via the PayID Dispute Resolution Process. We will investigate the dispute on your behalf and resolve ownership of the PayID with the other Financial Institution.
  I don't have the option in the App to create a PayID?

If you only have View access in Internet Banking then you will not have the option to create a PayID.

If you have Full access in Internet Banking contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).

  What statuses can a PayID have?

Your PayID can have the following statuses that govern how it can be used:

  • Created - Your PayID is active and can be used for payments.
  • Locked – Your PayID has been locked and cannot be used for payments.
  • Transferring – Your PayID is able to be transferred to another Financial Institution but can still be used.
  • Closed – Your PayID is closed and cannot be used for payments.

Once you have created your PayID you will need to log into Internet Banking to Lock, Transfer or Close the PayID.

  My PayID has been changed but not by me.

Your PayID will be closed if you close the account your PayID is linked to or don’t use your PayID for 3 years. If this does not explain how your PayID has been changed, contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).

Osko

  What is Osko?

Osko by BPAY, is the latest payments innovation and it will transform the way we pay each other. Osko is an innovative payment service, and because it is built on the New Payments Platform, it allows all Australians to make and receive faster, 24/7 payments via any participating Financial Institution. Rather than waiting hours or days for a payment from someone who owes you money, and who happens to use a different bank, money can now be moved in near real-time with funds available almost immediately, within applicable transaction limits. The service could be used when paying at a group dinner, socialising, or even paying a plumber on the spot. Osko enables payments to one another more conveniently than ever before, including enabling payments to a PayID which means you don’t need to disclose your BSB or account number when requesting payment. Find out more about Osko at www.osko.com.au

  What are the benefits of making payments using Osko?

An Osko transaction:

  • is much faster as the funds should be in the account almost immediately
  • can be made to a PayID instead of a BSB and Account number
  • when using a PayID
    • the PayID name is shown allowing an additional check to ensure you are paying the intended recipient.
    • the account is checked to see if it can accept an Osko payment before completing the transaction.
  How can I do an Osko payment via the App?

Go to the menu in the App and select Osko. When selecting the payee you will be given the option to enter a PayID instead of having to enter a BSB and account number. If using a PayID be sure to check the PayID name shown is correct before proceeding. The onus is on you to ensure that the payment details are correct before processing a payment. There is no guarantee that mistaken payments can be retrieved. You need to ensure that these details are correct before you make a payment. Be sure to check your transaction history after processing an Osko payment to check the transaction was successful.

  How much does it cost to do an Osko payment?

There is no fee for making or receiving an Osko payment.

  Are there any transaction limits that apply to making an Osko Payment?

Yes. IMB has a daily transaction limit applicable to Osko transactions performed within Internet Banking, combined with Osko transactions performed via the App. Please refer to IMB’s PDS Fees, Charges and Limits for the current applicable transaction limit.

  Can I change my daily transaction limits?

You can change your daily limits within Internet Banking. However, you cannot increase your Osko limit above $1000.

  I need to make an Osko payment greater than $1000

The maximum limit for an Osko payment is $1000/day and can't be increased. You will have to split the transaction over multiple days.

  I don't have the option in the App to make an Osko payment

If you only have View access in Internet Banking then you will not have the option to make an Osko Payment.

If you have Full access in Internet Banking contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).

  I am having trouble trying to make an Osko payment using the App

Contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).

  How do I know that the Osko payment will go to the right account?

When using a PayID to make an Osko payment, you should check that you have entered the correct PayID at the time of making the payment. The PayID name will be displayed for you to check before you proceed with the Osko payment, providing an additional level of comfort that the PayID is linked to the intended recipient.

  I am trying to pay an existing payee by Osko but it doesn't appear in my payee list.

The Financial Institution for this payee does not support Osko payments. You could pay them using the Pay Anyone option, however normal payment processing times will apply.

  My Osko payment failed

If there is a problem with processing your Osko payment then the transaction will appear in your transaction list followed by a reversal transaction that will provide an indication of why the transaction failed e.g. account does not allow Osko transaction, account closed etc.

  My Osko payment didn't work but I was not advised that it failed

If your Osko payment is unsuccessful then the transaction will appear in your transaction history followed by a reversal transaction. The reversal transaction should include details as to why the transaction failed. E.g. account closed. You need to check your transaction history to confirm that the transaction was successful.

  I submitted an Osko payment but it does not appear in my transaction list and the funds are no longer available.

Contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) to investigate the payment.

Device Management

  How do I delete a Device?

You can delete a device by logging into your app go to settings select registered devices. All your registered devices will be visible here. Swipe left or right on the device you wish to delete.

  What do I do if I don’t recognise a device?

Note the details of the device, delete the device then contact IMB immediately on 133-462.

Registering your device and setting up your 4 digit PIN

  Why do I have to register my device to use the App?

You are required to register your device for the IMB Mobile Banking App as an added security measure. Each device on which you install the app will need to be registered for the app individually. If your phone or tablet is lost or stolen you must de-register the device by calling IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).

  How do I register my device for the IMB Mobile Banking App?

You must have logged on to IMB internet banking at least once to be able to register your device for IMB’s Mobile Banking App.

To register your device for the app you will need your internet banking member number and password. Then follow these simple steps:

  1. Download the app
  2. Tap "Register” on the welcome menu screen
  3. Read and acknowledge your agreement with the Terms and Conditions
  4. The registration screen will be displayed
  5. Enter your IMB member number & your IMB internet banking password and tap “Continue”
  6. You will be sent a one-time security code via SMS to your registered mobile number. Enter the passcode and tap “Continue”
  7. Create and confirm a 4-digit PIN to use for the mobile banking app (your PIN).
  8. If your device has fingerprint sign in you will be asked if want to use a fingerprint to access the app (iPhone only).

When selecting your PIN, it is important to remember not to use anything that can be easily associated with you including but not limited to:

  • Date of birth
  • Marriage date
  • Bank account numbers
  • Family members names and/or dates of birth
  • Car-rego numbers
  • Licence numbers
  • Personal telephone numbers
  • Consecutive numbers or numbers that form a pattern

Please refer to IMB's PDS for further details on how to protect the security of your access codes.

IMPORTANT:

The app PIN applies to the device on which you have downloaded the app. If the app is installed on multiple devices (e.g. phone and tablet), an app PIN will need to be set up for each device. The app PINS are independent of each other, but you can set the same PIN across multiple devices.

Please refer to IMB’s Mobile Banking App terms and conditions that apply to your use of fingerprint sign in to access the App.

  How can I change my app PIN?
You can change your app PIN at any time by tapping "Change PIN" from the main menu once you're signed in
  I've forgotten my app PIN, how do I reset it?

To reset your app PIN follow these simple steps:

  1. Access the sign in screen on your app
  2. Tap ‘I forgot my PIN’
  3. Tap ‘Reset PIN’
  4. Now follow the same registration process you did when first setting up your device for the app. You will need your IMB Member number and Internet Banking Password.
  I have entered my app PIN incorrectly and am blocked, how do I reset it?

If you've entered your app PIN incorrectly 3 times your access to the app will be blocked.

To unblock your access you can:

  • Contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) if you know your app PIN.
  • Re-register your device by tapping “I forgot my PIN” and follow the steps above.
  What happens if I change my internet banking password? Does this affect my app access?
No. Changing your internet banking password does not affect your access to the app. You continue to use your app PIN as usual.
  I have entered my internet banking password incorrectly and am blocked from Internet Banking. Is my app access also blocked?
Yes. If you've entered your internet banking password incorrectly 3 times your Internet Banking and IMB Mobile Banking App access will all be blocked. You can unblock Internet Banking by contacting IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).
  I am blocked from the app, is my internet banking also blocked?

No. If you've entered your app PIN incorrectly 3 times your app access will be blocked, however you will still have access to internet banking.

To unblock your access you can:

  • contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) if you know your app PIN
  • re-register your device by tapping “I forgot my PIN” and follow the steps above.

Fingerprint and Facial Sign In

  What is fingerprint and face sign in?
Fingerprint and face sign in allows you to use your fingerprint or Face to access IMB’s mobile banking app instead of your app PIN when using an Apple device that supports Touch ID or Face ID.
  Is fingerprint and face sign in secure?
Yes, as long as only your own fingerprints and facial recognition are stored on your device. If someone else’s fingerprints or facial recognition are stored on your device and you enable fingerprint or facial sign in then they will be able to access your app and your accounts.
  How do I set up fingerprint sign in for the app?

If your device supports Touch ID and/or Face ID, and you have at least one fingerprint or facial ID stored, when you register the app you will be asked if want to use Touch ID or Face ID to log in and taken through the set up process.
If you already have the app registered then you can set up fingerprint or face sign in by tapping “Settings” from the main menu and sliding the Touch ID or Face ID switch to “ON”. The next time you open the app you will be able to sign in using your fingerprint or face.

  How do I set up a fingerprint or Face ID on my device?
To set up on your device:
  1. Go to Settings
  2. Select Touch ID or Face ID & Passcode
  3. Enter your phone Passcode
  4. Select Add a Fingerprint or Face ID and follow the instructions
  What happens if I set up a new fingerprint or Face ID or delete a fingerprint or Face ID?
The first time you open the app after setting up a new fingerprint or Face ID or deleting a fingerprint or Face ID, you will be asked to enter your app PIN to verify the change. From then on you will be able to access the app using your fingerprint or Face ID to sign in.
  How do I turn off fingerprint or Face ID sign in for the app?
Tap “Settings” from the main menu and slide the Touch ID or Face ID switch to “OFF”. The next time you open the app you will use your app PIN to sign in.

Entity Management

  What is Entity Management?
Entity Management allows you to view, manage and switch between all your entities, both personal and business, within the app.
  How do I setup my other entities?
If you already have access to your business entities within internet banking you don't need to do anything further. Once you have registered the app all of your entities will appear within the app.

If you don't have access to your business entities within internet banking you will need to contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) to have them set up for you.
  How do I change between my entities?
An Entitiy Switcher bar will appear at the top of the Account screen and when selected you can switch between your entities. Once an entity is selected the accounts under that entity will appear.
  What is a default entity?
A default entity is the entity that will appear when you first log into the app. The default entity is independent of internet banking so you can have a different default entity in the app than you have in internet banking.
  How can I change my default entity?
Tap 'Entity Management' from the main menu and select which entity you would like to be the default. Tap on "Save" when you have made your choice. The next time you log into the app, the default entity will appear.
  What other app functions can I use for multiple entities?
You can use all the app functions on each of your entities, these include transacting, setting up Balance Peek per entity and customising your account images and account order and layout (see below).

Setting Up Balance Peek

  What is Balance Peek?
Balance Peek is the optional ability to see the balance of up to 3 accounts quickly without signing into the app. This provides easy access to these details. For your security only the account name is shown. You can change which of your accounts are shown as well as the order of these accounts.
  How do I turn Balance Peek on?

Tap “Balance Peek” on the main menu and slide the switch to “ON” to activate.

Tap on the entity you want to set up Balance Peek on (if you have multiple entities).

Tap “Add” and then tap the accounts you want to see via Balance Peek and tap “Save”.

  How do I turn Balance Peek off?

Tap “Balance Peek” on the main menu and slide the switch to “OFF” to deactivate.

  How do I change the accounts shown in Balance Peek?

Tap “Balance Peek” on the main menu and tap “Edit”.

  How do I change the order of accounts shown in Balance Peek?

While in edit mode, press and hold the grip icon on the right of the account you wish to move and drag it to the order you'd like and tap “Save”.

If you are having trouble identifying your accounts in Balance Peek you can rename them in internet banking (see instruction below).

Personalising Your App

  How do I change the Accounts screen layout?

You can change the Accounts screen to either "List view" (this is the default) or "Grid view".

Tap the edit menu in the top right hand corner on the Accounts screen to change the view.

  How do I change the account order?

You can change the order of your accounts.

Tap "Customise" from the edit menu in the top right hand corner on the Accounts screen.

When you see the list of accounts press and hold the grip icon on the right of each account and drag the accounts to the order you prefer then tap “Done”.

  How do I change the image shown for my accounts?

You can change the image shown for each of your accounts by tapping "Customise" from the edit menu in the top right hand corner on the Accounts screen.

Once you see your account list, tap "Change image" next to your chosen account, select a new image from the library and tap “Done” to save that image. Tap “Done” to return to the Accounts screen.

  How do I change my account names?

The account names shown in the app are the account names in internet banking.

You can change the name shown for each of your accounts in internet banking by following these steps:

  1. Go to the Account Details tab in internet banking.
  2. Select the account required by clicking on it in the drop down list.
  3. Select “Rename Account”.
  4. Enter your preferred account name which will be used in internet banking & within the IMB Mobile Banking App.
  5. Select “Update”

Using The App

  How do I sign in to the app?

Once you've registered the app, you will only need to enter your 4-digit app PIN or use your fingerprint to access the app.

  How do I sign out of the app?

Your banking information is only available while you are signed into the app. Once signed out, your information is no longer available on the device.

You will be signed out automatically when:-

  • You tap the “Sign Out” button in the main menu
  • You leave the app or go to the home screen and leave the app backgrounded for longer than 3 minutes
  • No interactions have been made for 5 minutes
  What does “Update required” mean?

In future IMB will be releasing enhanced versions of the app. If you see a message letting you know that you can't use the IMB app until you update your version, visit the iTunes App Store or Google Play to update your app .

This is an additional security feature to ensure that the latest security updates and fixes are applied prior to you transacting using the app.

  How do I see my Accounts?
You will see the Accounts screen by tapping “Accounts” on the main menu or when you re-enter the app. Your Accounts screen gives you a full view of your current accounts.
  How can I view transaction history?

You will see the Transactions screen by either tapping “Transactions” on the main menu or tapping the account on the Accounts screen. You will be able to see up to 12 months of transactions within the IMB Mobile Banking App.

If you'd like to see more transactions, simply log in to internet banking.

  How can I view my general account details?

Account details are only available for loan and share accounts. To view the Details tab, enter the Account Information screen by either tapping "Transaction History" on the main menu or tapping the account on the Accounts screen. You then need to tap on the Details tab to view general account details such as repayment amount (loan accounts) and shareholding (share accounts) plus much more.

  How do I view my pending payments?

To view the Pending tab, enter the Account Information screen by either tapping “Transaction History” on the main menu or tapping the account on the Accounts screen. You then need to tap on the Pending tab to view your pending payments for the account.

  How do I delete a pending payment?

In the Pending tab, swiping to the left or right on the payment will result in a red X delete button appearing. Once you tap the delete button the payment is deleted and won’t be processed.

  Can I access more than one person’s accounts using the app?

No. You can only register the device to access one Member's accounts. The one device cannot be used to access more than one Member’s accounts.

If you have more than one IMB Internet Banking entity relationship (e.g. personal membership and business access membership) then you can view and switch between all your entities within the app.

  How do I transfer money between my accounts?
Tap “Transfer between Accounts” on the main menu or tap the icon in the top corner of an account on the Accounts screen and tap “Transfer between Accounts”.
  How do I transfer money to someone else?
Tap “Pay Anyone” on the main menu or tap the icon in the top corner of an account on the Accounts screen and tap “Pay anyone”.
  Can I transact on Accounts that need 2 or more to sign in the App?

No. At this stage you will not be able to transact on accounts that need 2 or more to sign via the app. To transact on these types of accounts you will need to sign in to internet banking.

  How can I make a BPAY payment?

Tap “BPAY” on the main menu or tap the icon in the top corner of an account on the Accounts screen and tap “BPAY”.

  How do I share a receipt?

Once your transfer is done your receipt will be displayed and you will have the option to share the receipt details using any supported application on your device such as Email, Text, Facebook, Twitter etc.

  Can I add BPAY Billers and Payees via the App?

Yes. A + symbol will appear in the top right hand corner of the Biller and Payee list and once selected you can add the details of a new BPAY Biller or Payee.

  Can I delete BPAY Billers and Payees via the App?

Yes. Once in the Biller or Payee list, swiping to the left or right on the Biller or Payee will result in a red X delete button appearing. Once selected the Biller or Payee will be deleted from the list.

Mobile Security

  Is the app secure?

At IMB the security of your personal and account information comes first.

When you register the app on your device it registers that device to your membership. It is unique to each device that you register so the two factor security layer is always present. Each time you use the app, the device and your app PIN or fingerprint are validated. Multiple attempts to access the app on your device with an incorrect fingerprint will cause the app to revert to the PIN. Multiple attempts to access the app with an incorrect PIN will result in access to the app being blocked.

Do not disclose your app PIN or internet banking password to anyone.

  I have lost my phone or tablet, what should I do?

If you have lost your device, you need to have the device deregistered. Do this by contacting IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).
The app is protected as your app PIN or Fingerprint ID or Face ID must be used to access the app. This prevents other people accessing your data if the device is lost, stolen or borrowed. Using an incorrect Fingerprint ID or Face ID a number of times will cause the app to revert to the PIN. Entering the app PIN incorrectly a number of times will block the app. The app can then only be unblocked by contacting IMB.

The Balance Peek display will be available without signing into the app if you have turned this function on. The app will remain secure unless someone else has a fingerprint stored on your device or access to your app PIN or internet banking password.

For added security, we also recommend that you set your screen to auto-lock & add a password or PIN to unlock your screen.

  What should I do if I am selling or giving away my mobile phone or tablet which has the app installed?

Before selling or giving away your device you will need to have the device deregistered by contacting IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).

Prior to selling or giving your device away we recommend that you restore it to its factory settings to ensure all your personal data is erased. These actions are not reversible so make sure that all content is backed up or on another device before proceeding.

To restore your device to its factory settings, find the ‘Reset’ section of your device’s settings menu and follow the prompts.

  What do I do if I get a new phone or tablet?

You will need to download the app onto your new device and complete the registration process.

If you have replaced a previously registered device then you need to have that device deregistered by contacting IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm).

  The mobile number I have linked to Internet Banking and that I used to register the app has changed. What do I need to do?

Please contact IMB on 133 462 (Monday - Friday 8am - 8pm or Saturday 9am - 4pm) to advise us of your new number. If you still have access to your old phone number you can log into internet banking and update your new number by selecting the “Other Services” tab and then “Personal Details”.

  How do I keep my mobile device secure?

Following these tips will help ensure the security of your mobile device:-

  • Never share your app PIN with anyone.
  • Don't record your app PIN in a place that is easily accessible to others, including in your phone's contact list.
  • Choose PINs that are difficult for people to guess. Avoid consecutive and repeating numbers or numbers that are associated with you, like your date of birth etc.
  • Never store anyone else's fingerprints on your phone.
  • Set your screen to auto-lock & add a password or PIN to unlock your screen.
  • Update your device's operating system when recommended by your phone vendor. These updates often provide fixes for problems and risks on your device.
  • Do not remove the controls the phone vendor has put in place to protect you. By doing so you may inadvertently provide a hacker access to your mobile and your personal information.
  • Please refer to IMB's PDS for further details on how to keep your device safe.
  How does IMB protect my Internet and Mobile Banking?

For the purpose of preventing and detecting fraudulent activity and confirming your identity, IMB collects certain information about you, your computer and mobile device to analyse activity and payments. If we detect any irregularity we may take appropriate action to stop the payments or activity on your account.

  Why does IMB collect information from my computer or mobile device?

The security of your Internet Banking and Mobile Application is very important. IMB collects information that could assist us to protect our members from fraudulent activity or malicious acts designed to steal an identity or banking credentials.

  What information does IMB collect from my computer or mobile device?

IMB will collect information related to assisting our members with a positive banking experience whilst maintaining security of your account and protecting your personal information and identity. This includes information we gather from the technology which you use to access our services and how you use it; for example information we collect includes Malware Info Logs, Root check logs and GPS and IP location logs. 

  How do I know that the personal information collected by IMB is stored securely?

We are committed to protecting your personal information from loss and unauthorised access, use, modification and disclosure. IMB maintains security at all our locations and only our staff and service providers who are authorised to handle your information will have access to your personal information.

  What happens if I do not allow IMB to collect information from my computer or mobile device?

If you do not agree to the collection of certain information, this limits the information that IMB is able to use to detect fraudulent activity and as a precaution it may not be possible for IMB to provide full access to Internet and Mobile Banking. 

  When will IMB contact me regarding my Internet or Mobile Banking?

From time to time, IMB may contact you via phone or secure email regarding your Internet or Mobile Banking if we have detected unusual activity or transactions on your account. We may also contact you if we have detected Malware on your computer or mobile device. It is important to remember that;

  • IMB will not send emails which provide links to take a member directly to IMB’s Internet Banking system
  • IMB will never request passwords, PINs or answers to security questions via email
  • IMB will never request your account numbers or member number via email
  • IMB will not publish private information in unsolicited emails
  • Members can communicate securely via our Live Chat or within the Secure Email facility contained within IMB’s Internet Banking
  What are GPS Location logs?

GPS Location logs determine the location of your mobile device when you access the IMB Banking Application. The GPS Location Logs better assist us to detect any irregularities in your device location and if we detect any irregularity we may take appropriate action to stop the payments or activity on your account.

  What is Malware?

Malware is malicious software used to infect or access your computer or mobile device. This includes computer viruses, Trojans, Spyware, Ransomware and more. Malware is typically distributed through clicking on links or attachments in phishing emails, compromised websites and ad banners. 

  Will IMB contact me if Malware is detected on my computer or mobile device?

If IMB is able to detect Malware on your computer or mobile device, we may contact you via phone or secure email. For the purposes of protecting your personal information and identity we may also restrict Internet or Mobile Banking until the detected malware has been removed from the infected computer or device. If at any time, you are unsure of a phone call you have received from IMB, please call us on 133 462.

  How do I remove Malware from my computer or mobile device?

IMB may request you to complete a virus scan or take your computer or mobile device to a reputable computer technician to remove the Malware. Once IMB confirms the Malware has been removed from your computer or device, any restrictions will be removed.

  What does Root check logs mean?

Root check logs detect whether a mobile device has certain restrictions imposed on the device by the manufacturer removed. The removal of restrictions, known as jailbreaking, allows the installation of apps and extensions that are not supported by the manufacture or operating system. A mobile device that had been jailbroken is often more susceptible to malware.