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At IMB, we understand that sometimes your financial situation may change, and you may have temporary difficulties making your IMB loan repayments.

This may be because of:

  • illness;
  • temporary unemployment;
  • relationship breakdown; or
  • other similar unforeseen circumstances.

If you’re having trouble making your loan repayments, we encourage you to contact us as soon as possible.

Hardship Assistance

If your financial situation has changed, you can apply for Hardship Assistance – a temporary change to your loan repayments to give you a chance to get back on your feet financially.

We will assess your circumstances and if it’s appropriate, we may be able to help by, for example, providing a temporary reduction or deferral of your repayments.

We’re here to help!

If you’d like to talk to IMB about any trouble you may be having making your loan repayments, or simply to discuss your options, you can call into your local IMB branch call us on 133 462, 8am – 8pm Monday to Friday and 9am – 4pm on Saturdays.

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Why choose IMB Bank?

Established in 1880, IMB has been helping people achieve their financial goals for 138 years. IMB offers a full range of banking solutions including home and personal lending, savings and transaction accounts, term deposits, business banking, financial planning and can arrange a wide range of insurance and travel products.

IMB has a growing branch network throughout the Illawarra, Sydney, NSW South Coast, the ACT and Melbourne. We have a lending specialist in every branch and a team of mobile lending specialists who will come to you. IMB members enjoy access to free automated phone and internet banking and a team of professionals who are just a phone call away at our locally based call centre.

Find out more