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At IMB, we understand that sometimes your financial situation may change, and you may have temporary difficulties making your IMB loan repayments.

This may be because of:

  • illness;
  • temporary unemployment;
  • relationship breakdown; or
  • other similar unforeseen circumstances.

If you’re having trouble making your loan repayments, we encourage you to contact us as soon as possible.

Hardship Assistance

If your financial situation has changed, you can apply for Hardship Assistance – a temporary change to your loan repayments to give you a chance to get back on your feet financially.

We will assess your circumstances and if it’s appropriate, we may be able to help by, for example, providing a temporary reduction or deferral of your repayments.

We’re here to help!

If you’d like to talk to IMB about any trouble you may be having making your loan repayments, or simply to discuss your options, you can call into your local IMB branch call us on 133 462, 8am – 8pm Monday to Friday and 9am – 4pm on Saturdays.

If you need some assistance specifically with your IMB Credit Card, please visit cardservicesdirect.com.au/Hardship.

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Why choose us?

Established in 1880, we have been helping people achieve their financial goals for 140 years and are rated by Forbes as one of the World’s Best Banks. We offer a full range of competitive banking, including home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, insurance and travel products.

We provide simple and secure digital banking solutions online and on mobile, and members enjoy access to free automated phone and internet banking, and a team of professionals at our locally based contact centre. With a growing branch network throughout the Illawarra, Sydney, NSW South Coast, Newcastle/Hunter, the ACT and Melbourne, we have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

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