I have lost my card, or my card has been stolen, what should I do next?

You will need to cancel your card to prevent unauthorised transactions. You can cancel your card in the Mobile App by selecting Cards >Cancel Card or on Internet Banking by selecting Cards > Block Card.

Alternatively, please call us on 133 462 from 8am-8pm Monday to Friday and 9am-4pm Saturday (AEST). If outside of these hours, please call VISA After Hours on 1800 252 730.

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Call 133 462

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IMB Bank acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders past and present, and emerging cultural knowledge holders.

The advice on this website has been prepared without taking account of your objectives, financial situation or needs. Before you act on this advice you should consider the appropriateness of this advice in regard to your objectives, financial situation and needs. Lending criteria, terms and conditions, fees and charges apply to IMB loan products. You should consider the relevant Terms and Conditions or IMB Member Guide to Transaction Banking - Product Disclosure Statement before deciding whether to acquire any of the products or facilities shown on this website. View our Target Market Determinations.

BSB 641 800 | ABN 92 087 651 974 | AFSL 237 391 | Australian Credit Licence 237 391