Help Centre

Having a ‘signatory’ on your account

We understand that having signatories on your accounts, such as an authority to operate or a power of attorney, can be a great help to you, however, it is important that your signatories act in your best interest. It is only in limited circumstances that a signatory can benefit themselves with your money.

From time to time, we may ask questions or request that a signatory provide documentation (such as invoices or bills) to help us understand what a payment may be for. We do this routinely to help ensure that all our members are safe-guarded from financial harm.

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Our friendly branch staff are looking forward to helping you achieve your financial goals.