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At IMB Bank we pride ourselves on providing excellent customer service. We’re here to answer your queries. We welcome all questions and commentary, including constructive feedback.

We will post and respond to you in a polite, respectful and courteous manner. By posting on our social media platforms you agree to act in a polite and respectful manner. We reserve the right to moderate posts and we will remove posts that are defamatory discriminatory, offensive, hateful, illegal, contain bullying, contain viruses of any kind or inappropriate links. We also expect you to abide by the Terms and Conditions of the particular social media platform.

We take your privacy and the privacy of our members very seriously. Never share your personal information publicly. We will never ask for your personal information (such as your member number, bank account details, birthday, home address, driver’s license, or tax file number) in a public social media space. We may request your contact information in a private message or similar method in order for us to contact you directly. For more information, please see our Privacy Policy.

Please note that IMB does not confirm the accuracy of posts by others on an IMB social media page; nor align ourselves with any opinions contained in those posts. You grant to us a royalty-free and obligation-free licence to use any content or ideas that you post on our page in any way we choose.

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Why choose us?

Established in 1880, we have been helping people achieve their financial goals for 140 years and are rated by Forbes as one of the World’s Best Banks. We offer a full range of competitive banking, including home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, insurance and travel products.

We provide simple and secure digital banking solutions online and on mobile, and members enjoy access to free automated phone and internet banking, and a team of professionals at our locally based contact centre. With a growing branch network throughout the Illawarra, Sydney, NSW South Coast, Newcastle/Hunter, the ACT and Melbourne, we have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

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