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About IMB /

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We are open

To stay up to date with the regulations where you are, please go to the relevant government COVID-19 news page:

As an essential service, all our branches will be open Monday to Friday.

However, the COVID-19 situation is changeable so, please check our service updates page regularly for the latest information on the status of our branch opening hours.

When in our branches

When you are visiting a branch in the impacted areas, you will be required to wear a mask. You’ll also notice our teams using safe working practices, including:

  • Social distancing of a minimum of 1.5m
  • Wearing face masks
  • Wearing protective gloves
  • Using and providing hand sanitiser for customers to use

While we love seeing you in our branches, we recommend taking advantage of our online, mobile and telephone services. There are convenient ways you can bank with us without having to come into a branch (see below).

Have an appointment with an IMB Mobile Lender?

In the interest of safety for members during the lockdown period, we will undertake loan appointments via video conferencing wherever possible to minimise face-to-face contact and reduce the risk of spreading the virus.

Fast-track phone lines

To support both our most vulnerable customers and those working on the front line, we have established dedicated phone lines so that we can help them fast-track their banking over the phone. This includes seniors, pensioners, emergency services workers, and healthcare workers. The numbers to call to access fast-track phone banking are:

  • Seniors & Pensioners: 1800 954 863
  • Emergency Services and Healthcare & Workers: 1800 343 891

To access these dedicated phone lines, members must:

  • Hold a Seniors Health Card or Pensioner Concession Card, or
  • Be a healthcare or emergency services worker and be able to provide proof of their workplace.

Be sure to call, we are here to help.



Ways to bank with us

On the internet, via mobile app or on the phone, you have banking options, wherever you are. If you haven’t registered, now is a good time. 


  • Internet Banking. Move your money between accounts, pay bills or credit card and get a complete picture of all your accounts with a simple log-in, 24 hours a day.
  • Mobile App. Our mobile app lets you move money, check your accounts, message us privately and lots more, 24-seven. It works seamlessly on iPhone or Android devices, is easy to set-up and is completely secure. It even has a 4-digit pin, Face ID or Thumbprint for simplicity. Click here or go to your App Store and search for “IMB Bank”.
  • Call 133 462. Our Wollongong-based call centre can help you through almost any banking enquiry that you may have, including the set-up of these services. The centre is open 8am til 8pm Monday to Friday, and 9am til 4pm on Saturday. The call centre will be closed on Saturday April 25th for ANZAC Day. 

Making purchases

  • Visa Debit Card. Provides you with the ability to make purchases using PayWave, and over the telephone or internet. Find out more. Please note: we have increased the no-pin-required Paywave purchase limit from $100 to $200 to reduce exposure to touchpads during COVID-19.
  • Mobile Payments from Apple PayTM, Google PayTM, Samsung Pay, Fitbit PayTM and Garmin PayTM are fast and secure. Here is how to set one up.
  • Osko®? real time payments. Once registered with an email address or mobile phone number you can pay or be paid instantly. Register now: it’s easy.
  • BPAY® Pay bills online.

Technology not your thing? We can help! Here is where you will find the full range of banking options, or call 133 462 for help getting started.

We’re here for you with our expanded financial support package

At IMB, we’ve faced many uncertain times during our 140 years, but what is certain is our continued commitment to supporting you in difficult times. We are supporting our business and personal banking customers, our borrowers and savers. Outlined below is our comprehensive range of initiatives designed to help you through if you are being financially affected by the COVID-19 pandemic.

The relief package for COVID-19 pandemic impacted members includes:

  • Deferral of home loan and business loan repayments for up to 6 months, or the option to make interest only payments for up to 12 months;
  • Deferral of personal loan or credit card loan repayments for up to 3 months, or the option to make interest only payments for up to 12 months;
  • Reducing loan repayments to minimum levels;
  • Waiver of loan redraw fees on eligible products;
  • Waiver of dishonour and honour fees.

If you are financially impacted by COVID-19 please reach out to us as soon as possible on 133 462. Our team will work quickly to assess your situation and advise how we can help.


Supporting your business

We’ve implemented a range of small business initiatives designed to help protect your cash flow and keep you trading.

You can ask us to:

  • Defer your repayments on Principal and Interest loans for up to 6 months on business loans, for loans under $5m1
  • Reduce your loan repayments by switching your loan to Interest Only repayments for up to one year
  • Waive fees on loan redraws on eligible business loan products
  • Reduce your loan repayments to minimum levels
If you’re eligible to receive support, our team will review your individual situation and work with you to find the best solution.

Supporting our borrowers

For those whose repayment capacity has been affected by COVID-19, we have improved flexibility and reduced or removed costs associated with restructuring loan arrangements.

You can ask us to:

  • Defer your loan Principal and Interest repayments for up to 3 months for both fixed rate and variable rate home loans, which can be extended to 6 months after review of your situation2
  • Reduce your home loan repayments by switching your loan to Interest Only repayments for up to one year

  • Waive fees on home loan redraws on eligible home loan products
  • Reduce your loan repayments to minimum levels

Supporting our credit card customers

Manage your cash flow during COVID-19 and find out more about the cash flow management solutions available for your IMB Bank MasterCard.

Find out more

Be vigilant for Coronavirus scams

ACCC Consumer Rights Scamwatch reports that there are many scams relating to Coronavirus COVID-19 and these are accelerating in frequency. In the US, over $13m has been lost by citizens to Covid related scams already. These scams arrive via email, text or phone calls and can:

  • Request funds or details
  • Propose alleged cures for treatments for the virus
  • Claim to have news or statistical information about the virus.

Other scams include phishing emails and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies

Please be vigilant safeguarding your information, and only access news and updates on the virus from australia.gov.au and established, reputable sources.

If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help.

If you are a customer and suspect you have been scammed, please contact us on 133 462.


If you need help, we're here

To find out if you’re eligible for IMB’s hardship support due to COVID-19 and want to take advantage of any of these initiatives, please contact our team on 133 462.
To stay up to date on the responses to COVID-19, including IMB’s, visit:

In the meantime, stay safe and if there’s anything we can do, call our team on 133 462.

Important Information:
Lending criteria, terms and conditions, fees and charges apply to IMB loan products. You should consider the relevant Terms and Conditions or Product Disclosure Statement before making a decision about IMB products and facilities.
1. On request and subject to hardship eligibility criteria. Interest will continue to accrue against the principal loan amount in line with your current rate (or as otherwise amended in line with other measures).
2. This applies only to Merchant Facilities provided by Westpac Banking Corporation ABN 33 007 457 141 AFSL 233 714.
3. For deposits $5,000 and over.

Why choose us?

Established in 1880, IMB Bank is one of the most enduring financial institutions in the country, helping people achieve their financial goals for over 140 years. Our members can access a fully featured range of services: home and personal lending, savings and transaction accounts, term deposits, business banking, and more.

Our renowned personal service is backed by innovation, providing convenient, secure digital banking options where and when you want it. IMB also has a growing retail branch network throughout NSW and Victoria, for when you need to speak to someone in person, and a team of professionals at our locally based contact centre. We have a lending specialist in every branch and a team of mobile lending specialists who will come to you.

Find out more