Want to talk to IMB? Just go to your IMB Bank mobile banking app for instant answers

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Need a quick answer on a banking matter? IMB Bank has just made it much easier for customers to talk to its customer service teams.

In an Australian-first, IMB Bank customers can now get their questions answered instantly via an innovative messaging service for mobile banking.

"Customers now have more options for assistance"

Customers no longer have to phone the IMB Bank Call Centre for help; they can now talk directly with service teams through long-form messaging within the IMB Bank mobile app.

IMB Bank customers use the mobile banking app more than any other digital channel and they can now get instant assistance – the service is secure because it is available only after authentication through a fingerprint impression or a private PIN.

IMB Bank launched the new feature on Monday 28 August and customers have been quick to take advantage of the new service. Feedback has been overwhelmingly positive with customers describing the new service as “easy”, “fast” and “impressive”. 

During the last 18 months, the IMB Bank app has rapidly become the most-used digital channel with twice as many daily users as traditional Internet Banking. Many customers use the app three times a day or more. 

Now customers can reach out to IMB without having to stop what they’re doing and make a phone call. And IMB can reach out to customers through the device they use most often if it needs to engage with them quickly.

The new in-app messaging service is part of IMB Bank’s digital strategy allowing customers to bank and get help in any way they choose. 

IMB Bank’s in-app messaging is available through iOS with Android to follow in late 2017. The technology was developed with leading global firms, LivePerson and Sandstone Technology.

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