Increase font size Decrease font size

IMB Alerts

Attention: open in a new window. Print

Keep track of your finances without lifting a finger with IMB Alerts. IMB Alerts keep you up to date by sending you SMS or email alerts regarding specific activities on your registered accounts.  IMB Alerts sent via email are free of charge. IMB Alerts on loan accounts are free of charge. For all other accounts, each IMB Alert sent via SMS will incur a small fee of 25 cents. For more information refer to IMB’s PDS Fees, Charges and Limits. 

 

 

Savings & Transaction Accounts*

Loan Accounts

Regular Balance Alert

Be notified of your available balance on a regular basis. Choose from weekly, fortnightly or monthly alerts.

Deposit Alert

Be notified when a deposit over a set amount is deposited into your account. Great for tracking when your salary is paid.

Withdrawal Alert

Be notified when a withdrawal over a certain amount is withdrawn from your account. 

Dishonour Alerts (Cheque/Direct Debit/Periodical Payment)  

Be notified when your account has insufficient funds for payment.

Overdrawn Balance Alert

Be notified when you have overdrawn your account.                             

Overdue Credit and/or Equity Line Repayment Alert  

Be notified if a credit and/or Equity line repayment has been missed.

Overdue Loan Repayment Alert

Be notified if a loan repayment has been missed and a payment is required.                                                             

*Eligible Savings & Transaction Accounts are: 

Ready to register for IMB Alerts?  See ‘How to Register’ for easy to follow step by step registration.

DOWNLOAD ALERTS REGISTRATION AND MAINTENANCE FORM HERE 

 

Registering for IMB Alerts is easy. You can register via internet banking, in branch, over the phone or by mail. Simply follow the steps below.

Registering via internet banking secure mail

  1. Download the ‘Alerts Registration and Maintenance’ form here.
  2. Type in your details and select the alerts you would like to register for.
  3. Note the fees payable (if any) for each alert as noted on the registration form.
  4. Review the terms and conditions as by submitting the form you agree to register for IMB Alerts and be bound by the terms and conditions for the service.
  5. Save the form to your computer (remember where you save it).
  6. Log into IMB’s Internet Banking with your Member Number and Password.
  7. Select the Mail tab and click on Create Mail.
  8. Enter a Subject.
  9. Click on Browse towards the bottom of the screen and locate the completed form you saved earlier.
  10. Click Open to attach the form to the email and then click Send.
  11. Retain a copy of the registration form for your records as it contains a copy of the terms and conditions for this service. Terms and Conditions are also available on IMB’s website. Please remember that the form contains your personal information including your account numbers so please save it somewhere safe.

Once we receive your secure email with the completed form attached we will action your request.

A copy of the above instructions is also available in Internet Banking by selecting the Mail tab and clicking on Create Mail. Select an account from the drop down menu and then select ‘How to Register/Maintain or Delete Alerts’ from the Subject drop down menu.

Registering in branch

  1. Download the ‘Alerts Registration and Maintenance’ form here or pick up a copy from your local branch
  2. Complete and sign the form
  3. Take it to your local IMB branch
  4. If you don’t have a teleservices password, or can’t remember your existing teleservices password, we also recommend you add or update your password while you are at your local branch.

Registering over the phone

To register over the phone you will need your teleservices password. If you don’t have a teleservices password or can’t remember your password you can apply for one following the steps below.  If you do have a teleservices password simply call us on 133 462.

Don’t have a teleservices password? Simply follow these easy steps to arrange one.

  1. Call us on 133 462 or pick up a copy of the ‘register a teleservices password’ form at your local branch
  2. Complete and sign the form
  3. Return it by mail (no stamp required) to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

Registering by mail

  1. Download the ‘Alerts Registration and Maintenance’ form here.
  2. Complete and sign the form
  3. Return it by mail (no stamp required) to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

  1. What are IMB Alerts?

IMB Alerts offer you a better way to stay in touch with your finances via alerts sent directly to your mobile phone or email inbox. You can request to receive alerts for a variety of events on your accounts and can choose to receive alerts via SMS and/or email.

  2. Who can register for IMB Alerts?

Any IMB account holder, or person authorised by you to operate your account, can register to receive alerts on that account.

  3. How much do IMB Alerts cost?

IMB Alerts sent via email are free. IMB Alerts on loan accounts are free. For all other accounts, each IMB sent via SMS will incur a small fee of 25 cents . For details of the fees applicable to your account types, please refer to IMB’s PDS Fees, Charges and Limits

If you have an Everyday Unlimited Account you can receive five free SMS alerts per month. 

  4. When are IMB Alerts sent?

IMB Alerts are sent between the hours of 8am and 11pm, 7 days a week. Any alerts triggered after 11pm will be held over until 8am the next morning and then sent to you via your preferred delivery method. 

  5. What types of alerts can I receive and when will I receive them?

 

  • Regular Balance Alert

Receive your available balance weekly, fortnightly or monthly. This alert will be sent at your chosen frequency between the hours of 8am and 11pm.

  • Deposit Alert

Be notified when a deposit equal to or greater than a nominated amount takes place on your account (e.g. your salary). This alert will be sent immediately (i.e. as soon as a deposit equal to, or above, the nominated amount is made to your account) between the hours of 8am and 11pm.

  • Withdrawal Alert

Be notified when a withdrawal equal to or greater than a nominated amount takes place on your account. This alert will be sent immediately (i.e. as soon as a withdrawal equal to or above the nominated amount is made to your account) between the hours of 8am and 11pm.deposit equal to or greater than a nominated amount takes place on your account (e.g. your salary). This alert will be sent immediately (i.e. as soon as a deposit equal to, or above, the nominated amount is made to your account) between the hours of 8am and 11pm.

  • Dishonour Alert – Cheque

Be notified if your account has insufficient funds for payment of a cheque. This alert will be sent between the hours of 8am and 11pm.

  • Dishonour Alert – Direct Debit

Be notified if your account has insufficient funds for payment of a direct debit. This alert will be sent between the hours of 8am and 11pm.

  • Dishonour Alert – Regular/Periodical Payment

Be notified if your account has insufficient funds for payment of a regular/periodical payment. This alert will be sent between the hours of 8am and 11pm.

  • Overdrawn Balance Alert

Receive an alert when your account becomes overdrawn. This alert will be sent immediately at the time of your account being overdrawn between the hours of 8am and 11pm.  You should contact IMB on 133 462 if you are unable to repay the amount for any reason.

  • Overdue Credit Line Repayment Alert

Be notified when your required credit or equity line repayment has been missed. This alert will be sent the day after your repayment is due, between the hours of 8am and 11pm. You should contact IMB on 133 462 if you are unable to make the repayment for any reason.

Tip:To avoid the instance of a missed or late repayment, set up a direct debit from your IMB account.

  • Overdue Loan Repayment Alert

Be notified when your loan repayment has been missed and a payment is required. This alert will be sent the day after your repayment is due, between the hours of 8am and 11pm. You should contact IMB on 133 462 if you are unable to make the repayment for any reason.

Tip:To avoid the instance of a missed or late repayment, set up a direct debit from your IMB account.

  6. Does my available balance include cheques or visa authorisations?

No, your available balance only includes funds that are available for you to use.

  7. What accounts can I have IMB Alerts set up on?

Regular Balance, Deposit, Withdrawal, Dishonor, Overdrawn Balance & Overdue Credit & Equity Line Alerts may be established on these accounts:

An overdue loan repayment alert may be established on any IMB personal, home or business loan account.

  8. How do I register for IMB Alerts?

Registering for IMB Alerts is easy. You can register via internet banking, in branch, over the phone or by mail. Simply follow the steps below.

 

Registering via internet banking secure mail

  1. Download the ‘Alerts Registration and Maintenance’ form here.
  2. Type in your details and select the alerts you would like to register for.
  3. Note the fees payable (if any) for each alert as noted on the registration form.
  4. Review the terms and conditions as by submitting the form you agree to register for IMB Alerts and be bound by the terms and conditions for the service.
  5. Save the form to your computer (remember where you save it).
  6. Log into IMB’s Internet Banking with your Member Number and Password.
  7. Select the Mail tab and click on Create Mail.
  8. Enter a Subject.
  9. Click on Browse towards the bottom of the screen and locate the completed form you saved earlier.
  10. Click Open to attach the form to the email and then click Send.
  11. Retain a copy of the registration form for your records as it contains a copy of the terms and conditions for this service. Terms and Conditions are also available on IMB’s website. Please remember that the form contains your personal information including your account numbers so please save it somewhere safe.

 

Once we receive your secure email with the completed form attached we will action your request.

A copy of the above instructions is also available in Internet Banking by selecting the Mail tab and clicking on Create Mail. Select an account from the drop down menu and then select ‘How to Register/Maintain or Delete Alerts’ from the Subject drop down menu.

 

Registering in branch

  1. Download the ‘Alerts Registration and Maintenance’ form here or pick up a copy from your local branch
  2. Complete and sign the form
  3. Take it to your local IMB branch
  4. If you don’t have a teleservices password, or can’t remember your existing teleservices password, we also recommend you add or update your password while you are at your local branch.

 

Registering over the phone

To register over the phone you will need your teleservices password. If you don’t have a teleservices password or can’t remember your password you can apply for one following the steps below.  If you do have a teleservices password simply call us on 133 462.

 

Don’t have a teleservices password? Simply follow these easy steps to arrange one.

  1. Call us on 133 462 or pick up a copy of the ‘register a teleservices password’ form at your local branch
  2. Complete and sign the form
  3. Return it by mail (no stamp required) to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

 

Registering by mail

  1. Download the ‘Alerts Registration and Maintenance’ form here.
  2. Complete and sign the form
  3. Return it by mail (no stamp required)  to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

  9. How do I delete or amend IMB Alerts?

You can amend or delete some or all of your alerts via internet banking, in branch, over the phone or by mail. Simply follow the steps below:

 

Amending or deleting alerts via internet banking secure mail

  1. Download the ‘Alerts Registration and Maintenance’ form here.
  2. Type in your details and select the alerts you would like to amend or delete.
  3. Note the fees payable (if any) for each alert as noted on the registration form.
  4. Review the terms and conditions as by submitting the form you agree to be bound by the terms and conditions for IMB Alerts.
  5. Save the form to your computer (remember where you save it).
  6. Log into IMB’s Internet Banking with your Member Number and Password.
  7. Select the Mail tab and click on Create Mail.
  8. Enter a Subject.
  9. Click on Browse towards the bottom of the screen and locate the completed form you saved earlier.
  10. Click Open to attach the form to the email and then click Send.
  11. Retain a copy of the registration form for your records as it contains a copy of the terms and conditions for this service. Terms and Conditions are also available on IMB’s website. Please remember that the form contains your personal information including your account numbers please save it somewhere safe.

 

Once we receive your secure email with the completed form attached we will action your request.

A copy of the above instructions is also available in Internet Banking by selecting the Mail tab and clicking on Create Mail. Select an account from the drop down menu and then select ‘How to Register/Maintain or Delete Alerts’ from the Subject drop down menu.

 

Amending or deleting alerts in branch

  1. Download the ‘Alerts Registration and Maintenance’ form here or pick up a copy in your local branch
  2. Complete and sign the form
  3. Take it to your local IMB branch
  4. If you don’t have a teleservices password, or can’t remember your existing teleservices password, we also recommend you add or update your password while you are at your local branch.

 

Amending or deleting alerts over the phone

To amend or delete your IMB alerts over the phone you will need your teleservices password. If you don’t have a teleservices password or can’t remember your password you can apply for one following the steps below.  If you do have a teleservices password simply call us on 133 462.

Don’t have a teleservices password? Simply follow these easy steps to arrange one.

  1. Call us on 133 462 or pick up a copy of the ‘register a teleservices password’ form at your local branch
  2. Complete and sign the form
  3. Return it by mail (no stamp required) to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

 

If you choose to visit a branch to amend or delete your IMB Alerts, we recommend you also create, or update, your teleservices password to enable us to provide you with better service via the phone in the future.

 

Amending or deleting alerts by mail

  1. Download the ‘Alerts Registration and Maintenance’ form here
  2. Complete and sign the form
  3. Return it by mail (no stamp required)  to:

IMB Ltd

Reply Paid 2077

Wollongong NSW 2500

  10. What phones can receive IMB Alerts?

Any Australian mobile phone capable of receiving SMS can receive IMB Alerts. 

  11. Will I still receive IMB Alerts via SMS when I am overseas?

If you have international roaming on your phone you will still receive alerts and they will be at the relevant Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT). Please be aware your service provider may impose higher charges for receiving SMS while overseas. You should contact your service provider directly to confirm the fees and charges.

If you are unsure whether your phone will receive alerts when you are overseas, you can register for alerts by email instead of/as well as SMS.

  12. What happens if my phone is lost or stolen or if I change my mobile phone number or email address?

You will need to inform IMB as soon as possible in one of the following ways:

  • Calling IMB on 133 462
  • Visiting your local branch
  • Faxing a signed written request to (02) 4229 4606
  • Scanning and emailing a signed written request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Mailing a signed written request (no stamp required) to: Banking Services – IMB Ltd, Reply Paid 2077, WOLLONGONG NSW 2500
  13. What happens if I don't receive my IMB Alerts?

Contact IMB to confirm that your contact details are correct. In the case of a particular alert, IMB will be able to confirm that the alert was sent. If you are still not receiving alerts, you will need to contact your mobile phone or email service provider to investigate the problem.

 

By registering to receive IMB Alerts you agree to accept these Alerts Terms and Conditions and to incur any associated fees. You can change or cancel your IMB Alerts at any time by contacting IMB.

You agree to IMB communicating with you electronically in relation to IMB Alerts and in providing the alert messages.

The fee payable in relation to each IMB Alert depends on the type of IMB Alert you register for and/or the account to which the Alert applies.

The fee is payable on IMB successfully sending the alert, not successful receipt by you. Fees for IMB Alerts are NOT covered by the Member Transaction Allowance. For full details of how the fees are applied please refer to IMB’s PDS – Fees, Charges and Limits Fees are subject to change upon notice. Alert fees will be debited monthly to the account the Alert is applicable to.

IMB Alerts are not available on all IMB accounts. Please refer to the FAQ’s tab for the accounts on which IMB Alerts are available.

You must provide your email address and/or mobile phone number for the delivery option on each IMB Alert. Only Australian mobile phone numbers can be registered.

If you are registered for internet banking you must register the same mobile phone number for Alerts as you have registered to receive your One Time Passwords (OTP’s) used to authenticate internet banking transactions.

You represent that you control, and/or have consent to use and disclose, the mobile phone number and/or email address you have nominated to receive IMB Alerts.

You represent that the email address and/or mobile number you nominate is correct, current, active and capable of receiving the IMB Alert. IMB will not be liable where you have provided incorrect information or where your mobile phone or email address is inactive or incapable of receiving an IMB Alert. It is important to keep your nominated email address or mobile phone number up to date. You will be charged for each IMB Alert sent unless and until you advise us that you wish to cancel the alert or change your nominated email address or mobile phone number. If an email Alert is returned to IMB as undeliverable you will no longer receive any IMB Alerts to that email address. You will need to contact IMB to update your email address and re-register for email alerts.

You acknowledge that IMB Alerts deliver confidential information to the email address and/or mobile phone number you nominate. It is your responsibility to protect your electronic equipment, email address and mobile phone number from unauthorised access.

You must advise IMB immediately if your mobile phone is lost or stolen or your email address is compromised. IMB will not be liable for any disclosure of your personal information contained in an IMB Alert delivered to the email address and/or mobile phone number you have nominated where your mobile phone is lost or stolen and/or your email or mobile phone security is compromised.

Account information contained in each IMB Alert will be current at the time the alert is triggered in IMB’s system and not at the time the Alert is delivered or received by you.

IMB Alerts will be sent at the time the particular alert is triggered EXCEPT that IMB will not send alerts between the hours of 11pm and 8am. IMB Alerts triggered during these hours will be held and sent after 8am.

IMB will use its best endeavours to send the alert when the alert is triggered, subject to these hours. Where system interruptions or maintenance causes a delay in delivery, IMB will use its best endeavours to ensure delivery as soon as possible after the scheduled time.

IMB may cancel or disable the Alerts service at any time. We will give you notice of our intention to do so where possible. IMB may suspend or cancel the service without notice where we consider that it is reasonably necessary, including for example, to protect the security of IMB and/or your personal information.

IMB will not be liable to you for any loss you may sustain for any failure by us to send an alert. Notwithstanding that you have registered for IMB Alerts, it is your responsibility to meet the requirements of the Product Disclosure Statement or Terms and Conditions applicable to your accounts.

Timely delivery of IMB Alerts is dependent on your mobile phone or email service provider. IMB is not responsible for any delay or failure in you receiving an IMB Alert as a consequence of any delay by your mobile phone or email service provider. You will be charged the applicable fee if the Alert is not received or is delayed by your mobile phone or email service provider.

IMB will use its best endeavours to ensure that the information contained in an IMB Alert is accurate and up to date. IMB will not be liable for any errors in the alert message or for any subsequent event on your account such as but not limited to a missed payment or dishonour fee. You should check your statements regularly for accurate account information.

IMB will not send you a message via SMS or email that will require you to respond with personal information. If you receive an email message or SMS requesting any personal information, including account information, please do not respond and advise IMB immediately. Please refer to IMB’s Privacy Policy for how IMB uses and discloses your personal information.

Please refer to IMB’s Product Disclosure Statement for the terms and conditions that apply in relation to the accounts on which you have registered for IMB Alerts.

Download a PDF copy of these IMB Alerts Terms and Conditions here

Download IMB’s Product Disclosure Statement - Fees, Charges and Limits here


  • home and contents insurance
  • It all comes back to you.
  • It all comes back to you.
  • It all comes back to you.
  • It all comes back to you.
  • It all comes back to you.
  • It all comes back to you.
  • Wisdom Saver